You have to complete a 2 step registration process to get a Canada Apprentice Loan online service account. The Canada Apprentice Loan online service will ask you to provide your:

  • first and last name;
  • sex;
  • Social Insurance Number;
  • date of birth;
  • apprenticeship registration number; and
  • email address.

When you have completed the registration process, you will receive an email to verify your account. If you do not receive an account verification email, you can request a new one on the Register page.

If you try to activate your account after the expiry date shown during your registration process, you will get an error message. You can request a new account verification email on the Register page.

Your Canada Apprentice Loan online service account

You tried to sign in and it did not work

Forgotten or misplaced your username and/or password

Contact us immediately, if you believe that the username and password you entered were correct.

Your username

If you have forgotten your username contact us.

Your password

If you have forgotten your password, you can create a new password, provided you respond correctly to one of the security questions you selected and answered when you registered.

You got an error message

You may have tried to enter your information when the Canada Apprentice Loan online service was not available. If you continue to have difficulties, please contact us.

You are locked out of your account

If you tried to enter your information more than 3 times and you were not successful you will be locked out of your account. If you have been locked out of your account, please contact us.

You got an error message saying that your session has expired

If your account is inactive for more than 30 minutes, your session will automatically end.

Technical Requirements

Browser requirements

To ensure your Canada Apprentice Loan online service transactions are safe and secure, your browser must:

  • support TLS 1.0 (recommended) or SSL 3.0;
  • have Cookies enabled; and
  • have JavaScript enabled.

If your browser does not meet these requirements, you may need to enable cookies and/or JavaScript or enable TLS 1.0 or SSL 3.0 support.

Cookies and JavaScript

It is important to check that cookies and JavaScript are enabled in your browser settings. All browsers are configured differently, so you should check the Internet options of your browser for ways to enable cookies and JavaScript functionality.

Website maintenance

The Canada Apprentice Loan online service is available 24/7, with the exception of Sundays between 3:00 a.m. and 6:00 a.m. EST.

Our commitment to accessibility

We are committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility (opens in a new window) and the Standard on Optimizing Websites and Applications for Mobile Devices (opens in a new window). In the event of difficulty using our webpages, applications or device-based mobile applications, please contact us for assistance.

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